Last Update: August 22, 2023
Overview
The auto-responder feature allows for delivery of auto-responder messages under any conditions.
For example, if a friend contacts you and there are certain business hours or periods when you are manned, you can use the auto-responder function to inform the friend that it is "out of business hours.
How to create an auto-responder
First, go to "TOP > Connect > LINE Official Accounts > Select a LINE Official Account > Auto Response > Create Auto Response".
You will see the items required for creation, so fill in the necessary fields.
Setup
- Title
- You can set the title of the auto-responder.
- You can set the title of the auto-responder.
Trigger
- Type
- This item allows you to specify the trigger for the auto-responder to operate from the following types
- This item allows you to specify the trigger for the auto-responder to operate from the following types
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- Text (receipt of a normal text message)
- Postback (receipt of a postback action set to a button, etc.)
- Reply (text reply to another auto-response)
- Greetings (receive greeting messages set by the official LINE account)
- Block (Blocking of the official LINE account)
- Video Viewing Completed (upon completion of viewing the video you sent)
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- Use keywords
- This item can be set when "Text" is selected as the type. This item is OFF by default; turning it ON will create an entry field for keywords. Multiple keywords can be set by separating them with a comma.
- This item can be set when "Text" is selected as the type. This item is OFF by default; turning it ON will create an entry field for keywords. Multiple keywords can be set by separating them with a comma.
- Specify the period
- This item allows you to set the date to run the auto-response. This item is OFF by default.
- Use Timeframe
- This item allows you to set the day of the week and time of day to run the automatic response. This item is OFF by default.
- This item allows you to set the day of the week and time of day to run the automatic response. This item is OFF by default.
- Do not reply repeatedly for a certain period
- This item allows you to limit the auto-response response for a certain period of time. If you have set a response time, such as after business hours, and you receive multiple messages from a friend, the auto-responder will respond to all messages. By turning this setting ON, you can stop auto-responses to friends who have sent auto-responses once for a certain period of time. This item is OFF by default.
- This item allows you to limit the auto-response response for a certain period of time. If you have set a response time, such as after business hours, and you receive multiple messages from a friend, the auto-responder will respond to all messages. By turning this setting ON, you can stop auto-responses to friends who have sent auto-responses once for a certain period of time. This item is OFF by default.
- Priority
- This item allows you to set the priority for running the auto-response. The lower the number, the higher the priority. If an auto-response with a higher priority runs, an auto-response with a lower priority will not run.
- For example, suppose you receive a message from a friend on Saturday, 8/1, when three auto-responses are set up as follows.
First, the auto-responder with "Priority: 1" will work, but since the date of receipt of the message is not in the trigger period (8/10 - 8/14), no auto-responder will be sent as a result. Next, the "Priority: 2" auto-response works, but again, the day of the week when the message was received is not the trigger day (Monday - Friday), so the auto-response is not sent. Finally, the "Priority: 3" auto-response works. Since the day of the week when the message is received matches the trigger day (Fri-Mon), an auto-response is sent and the auto-response process is completed.
- For example, suppose you receive a message from a friend on Saturday, 8/1, when three auto-responses are set up as follows.
- This item allows you to set the priority for running the auto-response. The lower the number, the higher the priority. If an auto-response with a higher priority runs, an auto-response with a lower priority will not run.
Automatic application "Priority: 1" will run simultaneously with the chat flow.
If you do not want the chat flow and automatic response to run at the same time, set the priority of the automatic application to "2" or higher numbers.
Response contents
- Text / Automated template
- This item allows you to select the type of message to be sent to your friend in the auto-responder.
- This item allows you to select the type of message to be sent to your friend in the auto-responder.
- Text / Script
- This item allows you to set the message to be sent in the auto-response.
To send messages other than text (e.g., images, card-type messages, etc.), write JSON code; see "JSON Messages" for details on JSON code.
You can also write scripts to perform complex processing. For details on scripts, please refer to "Scripts".
- This item allows you to set the message to be sent in the auto-response.
Options
- Update property
- This field allows you to update any contact property during auto-response. If the property's field type is free-entry, such as text, the value will be set to the content sent by the friend.
- This field allows you to update any contact property during auto-response. If the property's field type is free-entry, such as text, the value will be set to the content sent by the friend.
- Workflow
- This item allows the contact to be registered in any workflow, triggering an automatic response.
- This item allows the contact to be registered in any workflow, triggering an automatic response.
- Create tasks if even did auto-response
- This item allows you to create a task triggered by an automatic response. This item is OFF by default.
- This item allows you to create a task triggered by an automatic response. This item is OFF by default.
- Update "LINE Last Reply Message" and "LINE Unanswered" property
- This item allows "LINE Last Reply Message" and "LINE Unanswered" to be updated when triggered by an auto-response. This item is OFF by default.
- This item allows "LINE Last Reply Message" and "LINE Unanswered" to be updated when triggered by an auto-response. This item is OFF by default.
- Send webhook
- This item can be used to send data to external systems, such as notifications to Google Chat or data integration with your own system.
- This item can be used to send data to external systems, such as notifications to Google Chat or data integration with your own system.
- Enable this auto-response
- This item allows you to enable auto-response. This item is OFF by default.
To test the auto-response, you will need to actually run the auto-response by sending a message to the official LINE account. We do not provide a simulator for testing.
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