Creating an auto response

Auto-responders are created from the LITTLE HELP CONNECT account connection. Select the "Auto Answer" tab and click the "Create Auto Answer" button on the right side of the screen.

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This section describes each item of the creation form.

Title
Title for administration.

Priority
Sets the priority of the automatic response. The smaller the number, the higher the priority. If an auto-responder with a priority of that value works, the auto-responders with lower priorities will not work.

Example: When there are three auto-responders that respond to the keyword "Hello

- Priority "1": Response message A
- Priority "2": Response message B
- Priority "1": Response message C

In this case, when the message "Hello" is sent, response message A and response message C will work, and response message B will not work because of its low priority.

Type
Specify the type of trigger that the automatic response will operate. Select from the following types.

- Text (receiving normal text messages)
- Postback (receiving a postback action set as a button, etc.)
- Replies (Text replies for different auto-responders)
- Greeting (Follow LINE Official Account)
- Block (Block the LINE official account)
- Video Viewing Completed (when the video you sent has been viewed)

Set the keywords
You can select this option for the type "Text" auto-response. When off, all messages will be responded to. This is used for auto-responders outside of business hours.

Keywords
This can be selected for auto-answer of type "Text" to set keywords. Specify the message to be answered.

The target message can be specified by exact match (match with), partial match (including), forward match (starting with), or regular expression (match with regular expression of).

You can also specify multiple keywords at once by separating them with commas (,).

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Setting the Date
You can set the date on which auto-answer is enabled. The default is "Off" (enabled regardless of the date). This can be used for responses during vacation periods, etc.

Setting the Time Zone
Allows you to set the days of the week and the time zone in which Auto Answer is enabled. The default is "Off" (enabled regardless of time zone). This can be used for responses outside business hours.

Do not reply repeatedly for a certain period of time
If you have set up a response after hours, etc., the auto-responder will respond to all of your friends' messages. By enabling this setting, you can stop the auto-response for a certain period of time, which will make it less annoying for the user.

Data
This setting is available for the "Postback" type of automatic response. Specify the postback data to be responded to.

The target data can be specified as complete match (match with), partial match (including), forward match (starting with), or regular expression (match with regular expression of).

It is also possible to specify multiple keywords at once by separating them with commas (,).

Subject of reply
This setting is available for auto-responders of type "Reply". Specify the type of auto-response to be replied.

Target auto-response
This setting is available when "Auto Answer" is selected as the target of the reply. Specify the auto-response to be replied.

Target Tags
Can be set when "Tag" is specified as the target of the reply. Specify the tags to be replied.

Input Validation
Can be set for auto-responders of type "Reply". This function verifies the message sent in the reply and returns an error message if the message is invalid.

Supported validation types are "Mail Address", "Phone Number", "Katakana", and "Custom".

Custom validation (*regular expression)
This setting is available when "Custom" is specified in the input validation. Specify the pattern of errors using regular expressions.

Error message
Sets the message to be sent when the input is determined to be invalid by validation.

Tracking ID
Can be set for auto-response of the type "Video viewing completed". Specify the tracking ID of the response target.

The target data can be specified as exact match (matches with), partial match (includes), forward match (starts with), or regular expression (matches with regular expression of).

You can also specify multiple keywords at once by separating them with commas (,).

Response contents / Script
Set the message to be sent by the automatic response.

In addition to text, messages can be delivered in a variety of formats including video, images, and card-type messages.

To send messages other than text, write JSON code; for details on JSON code, see "JSON message".

It is also possible to execute complex processes by writing scripts. For details on scripting, please refer to "Script".

Update property values
Specify the properties of the contact that you want to update during auto-response. The content sent by the user will be set to the value.

Set the following values
When a choice-type property is specified in Update property value, specify the choices to be set.

Workflow
Specify the workflow in which you want to register a contact by triggering an automatic response.

Create Tasks at Auto Answer
By default, tasks will not be automatically created when an auto-responder is sent. However, if you want to create a task even when an auto-responder is sent, please set this flag to [On (enable)].

Update Last Reply Property and Unreply Flag
By default, LINE Last Reply Message and LINE Unasnwered will not be updated when an auto-responder is sent. However, if you would like to update the values even when an auto-response is performed, please set this flag to "On (Enable)".

Enabling this auto-responder
Please enable the auto-responder when you run the program. The default is disabled.

To test the auto-responder, you will need to actually run the auto-responder by sending a message to the LINE official account. We do not provide a simulator for testing.



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