Introduction
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      1. LITTLE HELP CONNECT - Knowledge Base
      2. Features
      3. Introduction

      Support SLA

      Last update: 4/12/2024

      How to Contact Us

      If you have any questions about using LITTLE HELP CONNECT, you can contact us from the following address.

      • Send an e-mail to support@littlehelp.co.jp
      • Chat with us from the icon in the lower right corner of the LITTLE HELP CONNECT administration screen.


      Response Time

      We will respond to inquiries submitted Monday through Friday from 9:30 a.m. to 5:30 p.m. (*Except for national holidays and the previous business day when Saturday is a national holiday, Japan Standard Time).
      The response time may be changed due to long vacations such as year-end and New Year holidays and Golden Week.


      Provided to

      We will respond to your inquiry based on the plan to which you are subscribed. For Free Plan customers who do not have a paid subscription, we can only answer a limited number of questions. We apologize for any inconvenience this may cause.

      • Questions about contracts: All customers including Free Plan customers
      • Questions about specifications: All customers including Free Plan customers
      • Questions other than the above (including technical support): Customers who are subscribing to the Standard or Enterprise plan.

        *Customers who have installed the tool with the support of a partner may be asked to contact the partner.


      Scope of Support

      LITTLE HELP CONNECT specifications and technical inquiries will be answered.

      *We are unable to respond to inquiries related to HubSpot or LINE specifications or behavior when using these tools.
      *We are unable to respond to inquiries that are affected by integration with other tools (e.g. Salesforce, Shopify, etc.).


      Inquiry Status

      Inquiries that have not received a response from us for more than two business days after our reply will be closed by our side.


      Approximate response time

      We will try to respond as soon as possible, but it may be difficult to promise a response time.
      Also, depending on the nature of your inquiry, it may take time to investigate and our response may be delayed. Please understand this in advance.

      • Inquiries regarding failure confirmation: within one hour of the occurrence of the inquiry
      • Inquiries other than failure: within 3 business days after the inquiry is received