How to Switch a Grayed-Out Rich Menu to an Active One

In LITTLE HELP CONNECT, you can automatically switch from a “grayed-out” Rich Menu to an “active” Rich Menu based on any trigger condition.

Updated: October 31, 2025

Overview

In LITTLE HELP CONNECT, you can automatically switch from a “grayed-out” Rich Menu to an “active” Rich Menu based on any trigger condition.

This setup allows you to:

• Show a grayed-out menu to users who have not yet completed a registration or action

• Display an active menu to users who have completed the process

In this article, we’ll walk you through how to switch Rich Menus when a HubSpot form submission occurs.

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Step 1: Create a “Form Submitted” List in HubSpot

1. Go to HubSpot ＞ Contacts ＞ Lists.

2. Click Create list, then choose Contact-based list.

3. Set the condition as follows:
   　- Example: “Form name = Registration form” → is submitted

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Step 2: Create a Workflow in HubSpot

1. Go to HubSpot ＞ Automation ＞ Workflows.

2. Select Contact-based workflow.

3. Set the trigger to “When the contact meets filter criteria” → choose the list created in Step 1.
   
   

4. Add the action LITTLE HELP CONNECT ＞ Update Rich Menu.
   

5. Specify the LINE Official Account and LINE User ID in the settings.
   

6. Click the orange “Turn on” button at the top right to activate the workflow.

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Step 3: Create Two Rich Menus in LITTLE HELP CONNECT

1. Navigate to TOP ＞ Connections ＞ LINE Official Account ＞ [Target Account] ＞ Menu.

2. Click Create Rich Menu.

3. Create the following two menus:

⚙️ The smaller number has higher priority.

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Step 4: Assign Lists to Each Rich Menu

1. Open the Display Target settings for each menu.

2. For the Grayed-Out Menu, set “List not specified (ON)” (default).

3. For the Active Menu, set “List not specified (OFF)”, and select your form submission list (e.g., “LINE Registration Form Submitted”).
   

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Step 5: Apply and Test the Rich Menus

1. Change the status of both menus to Active.
   

2. Click Apply Rich Menu in the upper-right corner of the screen.
   
   

Once applied, test the flow as follows:

1. Add your LINE account as a friend.

2. Before submitting the form → the grayed-out menu appears.

3. After submitting the form → the active menu replaces it automatically via workflow.