HubSpot's “Inbox” and “Help Desk” can now be integrated with LINE Official Accounts, allowing you to respond to user inquiries more efficiently by utilizing HubSpot's team-based inquiry management features (tickets, views, snippets, reports, etc.).
Please refer to “Set up the conversation inbox” for instructions on using the inbox in HubSpot.
This feature requires HubSpot's Sales Hub Enterprise or Service Hub Enterprise.
1. Connect with Inbox & Helpdesk
Add “LINE” to the list of channels in HubSpot's Inbox Help Desk. Click “Connect a channel” on the settings screen to display the channel selection screen.
Select “LINE” displayed in the channel and proceed with the settings.
Click “Continue with LINE” to display a list of official LINE accounts in a pop-up window. Select the account you wish to connect.
Once the connection is established, “LINE” will appear in the channel list on the settings screen.
2. Receiving messages
After connecting, when a message is received by the official LINE account, the communication is created in HubSpot's inbox.
3. Sending a message
You can send messages from the “LINE” message input field in the Inbox.
4. Tips for use
Tickets
You can tie “tickets” to communications (see “Manage tickets in your inbox”).
Tickets allow you to add your own properties and manage more detailed information than “open” and “closed” communications. Tickets can be used to manage complex stages, automate workflows, and create custom reports.
HubSpot AI
The Inbox is integrated with HubSpot's AI functionality, allowing for automatic creation and summarization of sentences by the generated AI. We hope you will take advantage of this feature to improve communication with your customers.